Terms & Conditions



Urbanez Online Website Terms Of Use
Welcome to the Urbanez Online website (the "Site"). These terms and conditions (the "Terms & Conditions") apply to the Site, Urbanez Sdn Bhd (584002-X), and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions. PLEASE READ THESE TERMS OF USE of www.urbanez.com.my as they apply to your use of the Site and our products and services. By using this Site, you are deemed to have agreed to be bound by these terms & conditions of use. If you do not accept these terms of use, please refrain from using this Site.


Changes To Terms & Conditions
We reserve the right to amend these terms of use from time to time so please review them each time before you use this Site. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the  Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.


Urbanez Online does not promise that this Site will be uninterrupted or error-free.


Informant Disclaimer
Urbanez Online makes their best effort to ensure the accuracy of the information displayed in this Site. However, Urbanez Online does not warrants the accuracy of the information, and no liability or responsibility towards any errors or omissions in its contents. (Example: Item size and measurement are according to the manufacturer's printed size and measurement. We are not held responsible for the difference of size and measurement of the actual physical item against the printed/soft-copy).

Urbanez Online reserve the right to correct any errors, inaccuracies, change any products, product descriptions, stock availability, and prices at any time; without prior notice to the customers. We apologise beforehand for any inconvenience caused.


User Submission
Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, feedbacks and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, feedback or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third-parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.

You shall agree that there will be no comment(s) submitted to the www.urbanez.com.my will violate any rights of any third party, including copyrights, trademarks, the privacy of another personal or proprietary right (s). Furthermore, you shall agree there will not be the content of unlawful, abusive, or obscene material(s) submitted to the Site. You will be the only one responsible for any comment's content made.


Conditions Of Order, Sales And Purchase Terms
The Site will only accept orders for delivery of the products to the street address of the customer in Malaysia and reserves the right to limit quantities of the products purchased in any order. All orders of the products placed by the customer made via this Site shall be subject to acceptance by https://www.urbanez.com.my/, which acceptance is at the discretion of the Site. 

To purchase any goods and / or services on our Site, you must provide us with a valid credit card number and associated payment information including all of the following: (i) your name as it appears on the card, (ii) your credit card number, (iii) the credit card type, (iv) the date of expiration and (v) any activation numbers or codes needed to charge your card. By submitting that information to us, you hereby agree that you authorize us to charge your card at our convenience. All sales of products and services are final. All charges from those sales are non-refundable.

Customer shall be liable for all fees, charges and costs (including but not limited to processing fees and charges) arising out of or in connection with the cancellation or reversal of the payment transaction. The Site shall be entitled to deduct or set-off any and all such fees, charges and costs against customer's payment before refunding the same to the customer.

Customer will be charged when the notice of acceptance is sent to the customer. Customer's order will be deemed to be cancelled if the customer's credit card is not honoured. If customer's order is cancelled after clearance of customer's credit card but before a notice of acceptance by the Site has been sent to the customer, the customer shall be liable for all fees, charges and costs (including but not limited to processing fees and charges) arising out of or in connection with the cancellation or reversal of the payment transaction. The Site shall be entitled to deduct or set-off any and all such fees, charges and costs against the customer's payment before refunding the same to the customer.


Order Acceptance And Pricing
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address before we accept the order.

We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the Site. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or bank account charged. Urbanez Sdn Bhd shall immediately issue a credit to your credit card account in the amount of the charge.

Pricing of the Products shall be as stipulated in the official price lists published by the Site from time to time in force as at the date of placement of orders by the customer. Products prices include all Malaysian taxes that may be imposed on the transaction under the Contract but are exclusive of transportation costs from the Site to the customer within Malaysia, which shall be borne by the customer. Please note that installation is not included in the price stated on the Site. Please visit our Urbanez outlets and purchase the item first then ask for the installation service. Please take note any installation service is chargeable.

Prices, specifications and availability of goods are subject to change without prior notice.  Due to the changing nature of the market and outlets location, the price of goods might be different from Urbanez outlets or among Urbanez’s outlets. We would not recommend customer to use online shopping website as a source of reference for the product's pricing as online shopping is different nature of business.

All price stated on the Site will only be available on trading Site platform, and all the specific promotions are not applicable for walk-in customer. All payment must be done within 24 hours, or Urbanez Online will have the rights to neglect the sales order that has been made. Urbanez Online has the right to decide for the Item sold out is non-refundable or exchangeable.


Return Policy
All products and/or services purchased from the Site are strictly not cash refundable and return of products is strictly not allowed.


Trademarks & Copyrights
All brand names are registered under the trademarks of the respective owners. Urbanez Online does not claim any legal interest in trademarks, logos, pictures, or other intellectual property, then of its own. Trademarks, logos, and pictures displayed in this Site are credited to its respective and rightful owners.


Product Warranty
Urbanez Online make no liable to the goods warranty, such Goods are supplied and sold on an "as is where is" basis, unless the manufacturer, or supplier, of such Goods, has issued a warranty in respect of such Goods, in which case such Goods are supplied and sold with the warranties issued within three to twelve months and granted by the manufacturer, or supplier, of such Goods only. You hereby agree to look solely to such manufacturer, or supplier, for any claims related to such warranties.

All warranty will be covered under the respective brand's manufacturer, warranty period might vary according to the types of product. Buyer will need to bear the return shipping fees. All postage fees (if any), will not be refundable. Any goods claimed to be defective must be returned in original condition.


User shall agree that Urbanez Online may send newsletter regarding the latest news/products/promotions etc through email to the user.


The user shall agree to defend, indemnify and hold Urbanez Online harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.


Link to other sites
Any access link to third party sites is at your own risk. www.urbanez.com.my will not be related or involve to any such website if the user's content/product(s) got damaged or loss has any connection with the third-party site.


This agreement is effective unless and until either by the customer or www.urbanez.com.my. Customer may terminate this agreement at any time. However, www.urbanez.com.my may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply with the terms and conditions above.