Q. How can I place an order?
To order your purchase :-
Q. What are the payment methods available?
Urbanez Online offer various kind of Payment Methods as shown below:-
1. Credit Card / Internet Banking
2. Cash Deposit/Bank Transfer to our bank account detail as per below:
Once payment is made, please upload the scanned bank-in slip complete with all particulars below into your order page:
Bank-in Reference No :
Cheque number (if payment thru cheque):
You may scan and email us the above info to Email Address : firstname.lastname@example.org
You may call to office phone for any inquiry: 03-3324-8133
Note: Your order will not be shipped until the amount has been credited to our account. For cheque deposit, goods will only be sent out after cheque clearance.
Q. How to change my account personal information and shipping address?
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at email@example.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
- For Pre-Order item, downpayment paid will not be refunded if order is cancelled.
Q. What is the product's transaction currency?
All products transaction currency will be done in RINGGIT MALAYSIA (RM).
Q.How can I contact Urbanez Online?
Kindly email to us at firstname.lastname@example.org for any enquiry. We will reply within 3 respective days.
Q. How long does the delivery usually takes?
We try our very utmost to ship the product as soon as possible. Delivery usually will takes about seven (7) to fourteen (14) days. If the item you purchased happened to ran out-of-stock, we will inform you the expected delivery date. For Pre-Order item, we shall advice you the expected delivery date after getting confirmation from supplier.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to email@example.com for us to clear your doubts.