Q. How can I place an order?
To order your purchase :-
Q. What are the payment methods available?
Cash Deposit/Bank Transfer, our bank account detail as per below:
Bank: PUBLIC BANK BERHAD (PUBLIC BANK)
Bank Account: 315.709.7918
Account Name: Urbanez Sdn Bhd
After you made the payment, please send us the payment details of :
Banking Reference No :
Total ammount you have paid:
Your Order No:
Cheque number (if payment thru cheque):
Attachment: Printscreen of transaction & Scanned Bank-In slip
Please email us the above info to Email Address : email@example.com
You may call to office phone for any inquiry: 03-3324-8133
Note: Your order will not be shipped until the amount has been credited to our account. For cheque deposit, goods will only be sent out after cheque clearance.
Q. How to change my account personal information and shipping address?
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at firstname.lastname@example.org with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
- For Pre-Order item, downpayment paid will not be refunded if order is cancelled.
Q. What is the product's transaction currency?
All products transaction currency will be done in RINGGIT MALAYSIA (RM).
Q.How can I contact Urbanez Online?
Kindly email to us at email@example.com for any enquiry. We will reply within 3 respective days.
Q. How long does the delivery usually takes?
We try our very utmost to ship the product as soon as possible. Delivery usually will takes about seven (7) to fourteen (14) days. If the item you purchased happened to ran out-of-stock, we will inform you the expected delivery date. For Pre-Order item, we shall advice you the expected delivery date after getting confirmation from supplier.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to firstname.lastname@example.org for us to clear your doubts.